Cancellation Policy

If you need to cancel or reschedule your appointment, please let us know as soon as possible. Each client has a dedicated spot on our schedule, and early notice helps us adjust and accommodate everyone’s needs. Just give us a call at 423-863-6400 — we’ll be happy to help.

We kindly request at least 48 hours’ notice for cancellations:

• Cancellations made within 48 hours of your appointment will incur a 50% fee of your cleaning rate.
   
• Cancellations within 24 hours will be charged the full cleaning rate.
   

For first-time cleanings, pre-paid deposits are non-refundable; however, we are happy to work with you to reschedule if your plans change.

To help you remember, you’ll receive a text reminder 72 hours before your appointment and an email the day before with your arrival time window. Be sure to check the email address you’ve provided so you have all the details.