POLICIES

We provide all supplies needed for your cleaning except for a vacuum cleaner and toilet brush because we can’t sanitize these items between homes. But don't worry, we'll treat your vacuum with care while we tidy up, even though we can't take responsibility for it.

A little clutter is no problem, but if you could clear off surfaces and pick up items from the floor, that'd really help us do our best work. No need for a pre-cleaning spree—just help us reach the spots that need our attention.

Let's pick a cleaning day that suits you, whether that's weekly, bi-weekly, or monthly, and we'll keep it consistent.

For payment, just have your credit or debit card on file, and we'll handle the charges after each clean—no need for cash or checks when we visit as we only accept credit or debit cards.

To secure your first cleaning, we kindly ask for payment upfront. This guarantees your appointment, as we're reserving that time just for you. Please note that this initial payment is non-refundable because when we book your slot, we can't offer it to anyone else.

In the rare case that we need to address unpaid invoices through legal channels, the associated attorney and court fees would be your responsibility.

While we'd love to help with every nook and cranny, heavy furniture is off-limits for us. It's a safety thing for your floors and our compliance with OSHA lifting regulations.

Also, our services don't extend to removing nicotine or tar, or wet cleaning carpets and rugs. We're sticklers for safety, so no climbing on chairs or ladders. But don't worry, our cleaners have extendable poles to reach those high-up dust spots.

We're conscious about the cleaning products we use—they're effective and safe for your home and our team. While we can't use bleach, if you have a preferred product, we're open to using it, as long as it's bleach-free.

Thanks for understanding, and we're here to make your home shine within these guidelines!

We take great care when cleaning your home, but just so you know, we can't be responsible for items that are already broken or not secured properly. We assume all surfaces are sealed and ready for standard cleaners, but if there's an exception, just let us know.

Your happiness means everything to us! If you're not completely satisfied and you notice something we've missed, please give us a call within 24 hours. We'll come back and make it right. Our way of ensuring your satisfaction is by fixing any oversights, not by offering discounts or refunds. Remember, it's important to call us within that 24-hour period as daily activities and pets can alter the condition of your home.

We respect and value our trained team, and we ask that you do not hire our employees directly, as we've invested heavily in their professional development.

We're pet-friendly! There's no need to lock up your furry family members; just be aware that we're not responsible for them, and if they escape or act aggressively, we may need to leave for safety reasons. And while we love them, we can't clean up after pets or re-clean areas they might mess up post-cleaning.

For safety, please don't leave young children unattended during our visit.

We must draw the line at infestations, hazardous waste/conditions for everyone's safety. If we encounter these, we'll have to leave, and charges will apply, including costs for any discarded supplies. 

Your home needs to have running water and electricity for us to work our magic.

By using our services, you're agreeing to these policies. But the heart of our policy is the promise to you: to treat you and your home with the utmost respect and to keep getting better at what we do. We're always learning and improving to make sure we offer you the best service possible.