When only the finest cleaning service will do!
When only the finest cleaning service will do!
Please find below our company policies:
***We provide all cleaning supplies needed to make your home sparkling clean, with the exception of a vacuum cleaner and toilet brush, those two items can't be sanitized between homes.
We will send an invoice to the email address on file for the cleaning. You will have four options in which to pay for our services. You may pay with a credit card, debit card, Apple Pay, or by checking account information directly through the secure invoice you will receive.
Please do not leave cash or check for us on the day of cleaning.
A convenience charge of 3% will be added to your invoice if you choose to pay with a card. You may pay with checking information (routing/account number) through the invoice to avoid the 3% charge.
First time clients will be assessed ½ of the total invoice to be paid prior to the cleaning to secure your appointment, with the remaining ½ due at the completion of the cleaning. Thereafter, clients will be invoiced the total after each cleaning. Cancellations under 24 hours will result in no refund, we will reschedule your appointment.
As a convenience to our clients we can retain a credit card on file and charge your card after your cleanings and send a receipt to your email.
As with any service, payment is due upon receipt of your invoice. Any open invoice beyond 10 days is subject to a 10% late fee.
Any returned checks will be assessed an additional $35 fee.
***Our cleaners utilize Covid-19 precautions. This includes the wearing of masks, gloves, self-monitoring of symptoms, social distancing, and utilizing EPA approved disinfectants that are proven effective against coronavirus. We take every precaution to keep our clients and staff safe and healthy during a time when a clean home is more important than ever!
***We can't move furniture. The risk of damage to flooring is too great, plus OSHA regulations limit what we can lift. We will clean up to furniture, but moving sofas, beds, chairs, dressers, etc. to get underneath is not in our scope of work.
***Window cleaning is a separate service and priced by the window.
***While we are trained professionals, heavily soiled homes, or homes that have not been cleaned regularly may take maintenance visits beyond the initial cleaning to get them to their very best condition. We strive to make everything look as new as possible, however this may take several visits in rare instances. We cannot clean ceilings or wall surfaces due to the various surfaces that may be damaged. Removing nicotine and tar from homes with smokers is beyond the scope of our service. We do not wet carpeting or rugs for cleaning or spot cleaning.
***Due to insurance restrictions we cannot climb on chairs or ladders. Our cleaners have extendable poles that can reach most overhead dusting applications. We cannot wet wash light fixtures.
***Please be advised that we limit our liability for damage to the cost of your cleaning and we assume no liability for damage or loss of items that are not secured properly or were damaged prior to cleaning. (Examples: heavy pictures hanging from thumbtacks, any type of floating shelves, etc. Items of extreme value (monetary or sentimental) should be stored away prior to cleaning.
All surfaces are assumed to be properly sealed and ready to clean without causing harm when common cleaners are applied.
Blinds must be wide, wood, or faux wood for hand dusting. Excessive build up will require professional cleaning outside of our services, as will aluminum and/or plastic blinds. We are not responsible for broken blinds as a result of our dusting.
We love them; however we do ask that you call the office in advance to assure your cleaner(s) will be able to accommodate your request as they clean several homes each day and we want to build in the time for them to get the job done right!
Your satisfaction is our top priority. Should you find a significant oversight on our part, please give us a call within 24 hours of the cleaning and we will assess the situation and send a cleaning specialist back to your home to make things right. We do not discount or refund cleanings as our satisfaction guarantee will be honored by making sure things are as promised.
You will receive an email survey after the cleaning. It is a simple 1-5 rating scale. You may also leave comments or upload pictures. This is a way for us to receive valuable feedback that keeps us always striving to deliver exactly what we promise!
This non-solicitation agreement is entered into by and between Clean Residential Services, Inc. and the customer.
Please understand that Clean Residential Services, Inc. has invested time and money in the development and training of their employees and under no circumstance, will clients engage in a direct working/employment relationship with any employee of Clean Residential Services, Inc.
I understand that the solicitation of a Clean Residential Services, Inc. employee for my private hire will result in termination of service(s).
I understand that I will pay Clean Residential Services, Inc. a training fee of [$2,500.00] if I breach this non-solicitation agreement and hire their employee for my own private service.
Our employees are not available for private hire during or after work hours.
We love pets! Most pets do great with our cleaners and our cleaners enjoy visiting with their furry friends! We do not require that pets be put away or crated during the cleaning, (we are in their home, too!) but we need you to be aware of the following policies:
We are not responsible for pets.
This includes them escaping the property while we are cleaning or if they happen to ingest a chemical that we use.
Should an animal show aggressive tendencies, our cleaners will leave your home for their safety and you will be charged for the cleaning.
Sometimes pets enter an area that has been cleaned and make their presence known by walking on a wet floor, or reclaiming their spot on the sofa. Our schedule does not allow re-cleans of areas that pets may soil after a cleaner finishes an area.
For the health and safety of our employees, we do not empty/clean litter boxes, cages, kennels, puppy pads, or clean up pet feces.
Please notify the office as soon as possible if you need to cancel/change your appointment. Every client has a designated spot on our calendar, if any changes need to be made, please call the office as soon as possible 423-863-6400. Last minute cancellations cause havoc with our scheduling, therefore we require 48 hour notice to cancel an appointment. Cancellations less than 48 hours may be charged a late cancellation fee of 50% your cleaning charge.
Should we not be notified of a cancellation and our cleaners arrive and they are not able to access the property to clean at the scheduled time, either a key was not left, no one was available to grant entry, or they are turned away at the door, we must assess the cleaning at the full rate.
Should it be necessary that we find ourselves in an extremely rare situation that would require us to cancel your appointment, (situations could include an employee accident, inclement weather, or to protect you and your family from a communicable illness of your assigned cleaning associate, etc.) every effort will be made to reschedule your cleaning as soon as possible.
***No representation or warranty made by any other person working for Clean Residential Services, expressed or implied other than the company owners-Mark and Jennifer Wyatt, shall not be binding.
**Your quote is based on the home being in average condition. We expect initial cleanings to be on homes that need attention and we plan for that, however if we find our crews will need significantly more time and resources to deliver a quality cleaning we will contact you to discuss.
***Minor children cannot be left unattended during the time our cleaners are servicing your home.
**One last note**
We are a residential cleaning service. For the safety of our employees and all of our clients, we cannot service homes with any type of infestation ex. insects, rodents, etc.. We do not do junk removal. We will not clean up any type of animal/human waste or blood. We cannot clean up mold. If we arrive at a home to find these types of conditions, we will leave immediately, discard our supplies, and you will be charged at the full rate plus the cost of replacing any materials used prior to discovery.
**Acceptance of our service is an agreement with our policies stated within this document.**
We are so glad you are here!
Take your time and look around! Before you leave, fill out our quote request or simply give us a call, we are available and ready to serve your house cleaning needs!
TAKE BACK YOUR WEEKENDS!!!!