POLICIES

Clean Residential Services Client Policies

Respectful. Reliable. Rooted in Care.

At Clean Residential Services, our mission is to deliver a seamless, elevated experience—every client, every time. These policies ensure clarity and professionalism while upholding the values we cherish most: safety, transparency, and exceptional service.

What We Provide

We bring all essential cleaning products, thoughtfully selected for their safety and performance. The only items we ask you to provide are:

A vacuum cleaner/broom

A toilet brush

These items cannot be sanitized between homes, and we want to avoid any risk of cross-contamination. Rest assured, we’ll handle your vacuum with care and respect.

Preparing for Your Clean

No need for a pre-cleaning sprint—we’ve got this! We simply ask that:

Items be removed from the floor

Surfaces be cleared of personal belongings or anything you wouldn’t want us to relocate

Arrival Windows & Scheduling

We offer two arrival windows: morning (8:30 AM–11:59 AM) and afternoon (12:00 PM–4:30 PM). 

This allows us to route our teams efficiently, minimize drive time to keep your cost as low as possible, and—to ensure each home receives the time and attention it deserves. We never rush our cleanings, and this helps us maintain the high standards we promise.

Payments

A valid credit or debit card must be kept on file.

We will process payment automatically after each cleaning.

Your first cleaning requires an upfront payment to secure your spot. This payment is non-refundable, as we reserve that time specifically for you.

Need to reschedule your initial cleaning? Just give us a call—we’re happy to help find a better time.

Cancellations & Legal

In rare cases where collections are required, the client is responsible for any attorney or court fees incurred.

For Safety & Care: What We Don’t Do

While we strive to clean thoroughly, certain services fall outside our scope:

We do not move heavy furniture due to OSHA restrictions and to protect your floors.

We do not clean blinds or mini-blinds, which are prone to damage.

We do not clean walls or ceilings, as painted surfaces can be easily harmed.

We do not use ladders or climb on furniture. However, we do use professional-grade extendable poles for high-reach areas.

Products & Preferences

We use low-odor, neutral pH, professional-grade products safe for your home, family, pets, and our team. While we do not use bleach, you are welcome to provide a bleach-free alternative you'd prefer we use.

Your Home, Our Responsibility

We treat your home with the utmost respect. Please note:

We are not liable for items that are already broken or unsecured.

We assume all surfaces are sealed and safe for standard cleaning products. Let us know in advance if something requires special care.

Our Satisfaction Guarantee

Your satisfaction is our top priority. If something was missed, please let us know within 24 hours of your cleaning, and we’ll return to make it right. We kindly ask that this timeframe be honored, as daily activity and pets can alter a home’s condition.

Our Team

We’re proud of our skilled, trained professionals. We ask that you do not solicit or hire our team members directly, as we’ve invested in their growth and development.

Pet Policy

We love pets and are happy to work around them. That said:

Please secure pets that are anxious or reactive.

We cannot re-clean areas dirtied by pets after our visit.

For everyone’s safety, if a pet exhibits aggression, we may need to leave the home, and full charges will apply.

Children & Safety

For safety, we ask that children not be left unattended during our visit.

Health & Hazards

We are unable to clean in environments with:

Infestations (roaches, lice, bed bugs, etc.)

Hazardous waste, including blood, human/animal waste

If these are discovered during your cleaning, our team will need to leave immediately. Full charges will apply, including costs for discarded supplies.

Utilities

Please ensure that running water and electricity are available at the time of cleaning.

Our Promise to You

By using our services, you agree to these policies. More importantly, you can count on this:

We will treat your home—and you—with unmatched professionalism, care, and respect.