POLICIES

Clean Residential Services Client Policies

Respectful. Reliable. Rooted in Care.

At Clean Residential Services, our goal is to deliver a seamless, elevated experience; every client, every visit. These policies exist to create clarity, protect your home, and ensure our team can provide the thoughtful, consistent service we’re known for.

What We Provide
We bring all essential professional cleaning products, carefully selected for safety and performance.

We kindly ask clients to provide:

• A vacuum cleaner and broom
• A toilet brush

These items cannot be sanitized between homes, so using yours prevents cross-contamination. Your equipment will always be handled with care and respect.

Preparing for Your Clean
There’s no need for a pre-cleaning spree; we’ve got it covered. We ask that:

• Floors are clear of loose items
• Surfaces are free of personal belongings or anything you’d prefer not be moved

This allows our team to focus on cleaning efficiently and thoroughly.

Arrival Windows & Scheduling
We offer two arrival windows:

• Morning: 8:30 AM–11:59 AM
• Afternoon: 12:00 PM–4:30 PM

Arrival windows allow us to route our teams efficiently, reduce unnecessary drive time, and ensure each home receives the time and attention it deserves. We never rush our cleanings; this structure helps us maintain the high standards we promise.

Payments

• A valid credit or debit card must be kept on file
• Payment is processed automatically after each cleaning
   

Initial Cleanings:
Your first cleaning requires an upfront payment to reserve your appointment. Because this time is held specifically for you, the fee is non-refundable. If you need to reschedule, contact us 48 hours before your appointment; we’re happy to help find a better time.

Cancellations & Legal
In the rare event that collections become necessary, the client is responsible for any attorney or court fees incurred.

For Safety & Care: What We Don’t Do
While we clean thoroughly, the following services fall outside our scope:

• Moving heavy furniture (to protect your floors and our team)
• Wet washing blinds or mini-blinds, which are easily damaged
• Wet washing walls or ceilings, as painted surfaces can be harmed
• Using ladders or climbing on furniture

We do use professional-grade extendable tools for safe high-reach cleaning.

Products & Preferences
We use low-odor, neutral-pH, professional products that are safe for homes, families, pets, and our team. We do not use bleach. If you prefer a specific bleach-free product, you’re welcome to provide one with advance notice.

Your Home, Our Responsibility
We treat your home with care and respect. Please note:

• We are not responsible for items that are already damaged, unstable, or unsecured
• We assume surfaces are adequately sealed and suitable for standard cleaning products
• Please let us know in advance if any area requires special handling
   

Our Satisfaction Guarantee
If something was missed, please notify us within 24 hours of your cleaning, and we’ll gladly return to make it right. We ask that this timeframe be honored, as regular daily activity and pets can quickly change a home’s condition.

Our Team
We are proud of our trained, professional employees and kindly ask that clients not solicit or hire our team members directly. We invest deeply in their training, development, and well-being.

Pet Policy
We love pets and are happy to work around them. For everyone’s safety:

• Please secure pets that are anxious or reactive
• We cannot re-clean areas soiled by pets after our visit
• If a pet shows aggressive behavior, our team may need to leave, and full charges will apply
   

Children & Safety
For safety reasons, we ask that children not be left unattended during our visit.

Health & Hazards
We are unable to clean homes with:

• Active infestations (roaches, lice, bed bugs, etc.)
• Hazardous materials, including blood or human/animal waste

If these conditions are discovered during a visit, our team will need to leave immediately. Full charges will apply, including the cost of any supplies that must be discarded.

Utilities
Please ensure that water and electricity are available at the time of cleaning.

Our Promise to You
By scheduling service with Clean Residential Services, you agree to these policies. More importantly, you can count on this:

We will treat your home and you with professionalism, care, and respect every single time.