Frequently Asked Questions

Please do whatever is most comfortable for you. Many of our clients are at work during their cleaning and simply arrange for us to enter and secure the home when we’re finished. Others prefer to be home the entire time — and that’s perfectly fine, too.

We are always mindful that we’re guests in your home. Our staff is bonded, insured, and carefully chosen for their integrity and trustworthiness.

With our satisfaction guarantee and no long-term contracts, there’s nothing to lose — and a beautifully clean home to gain. Give us a try… we think you’ll love the Clean Residential Services difference.

Yes! Our staff arrives fully equipped with premium cleaning solutions that meet Green Seal GS-37 standards — products that are proven safe, effective, and environmentally responsible.

We use a neutral floor cleaner safe for all tile and wood surfaces, a streak-free, non-ammoniated glass and multi-surface cleaner, and a non-acid-based bathroom cleaner that disinfects and deodorizes without damaging delicate materials such as natural stone. For high-touch areas, we apply a one-step, quaternary-based disinfectant that provides broad-spectrum, medical-grade protection. And when it comes to your wood surfaces, we use a wax-free, non-drying cleaner that nourishes without buildup.

Unlike companies that mix their own cleaning products — which often lack the required expertise and cannot provide OSHA-compliant formularies — we source only PROVEN, SAFE, and PREMIUM products. This ensures your home is not only visibly clean but hygienically clean.

If you prefer a specific cleaner in your home, we’re happy to accommodate as long as it is bleach-free, in its original, clearly marked container, and safe for the intended surfaces.

If you need to cancel or reschedule your appointment, please call us as soon as possible at 423-863-6400 so we can adjust our schedule. Each client has a reserved spot on our calendar, and last-minute changes can be difficult to fill.

We kindly ask for 48 hours’ notice to avoid a cancellation fee:

• Cancellations with less than 48 hours’ notice may be charged 50% of your cleaning fee.
• Cancellations with less than 24 hours’ notice will be charged the full cleaning rate.
   

Our employees depend on a full schedule for their income, and late cancellations mean lost wages that cannot be recovered. Your consideration helps us keep our team members’ schedules — and paychecks — steady.

When service is established, we will secure a payment method to keep on file for your cleanings.

For first-time cleanings, the total invoice amount is due in advance to reserve your appointment. This pre-payment is non-refundable, as it secures and holds the date we have agreed upon for your service.

When you choose Clean Residential Services, you gain the peace of mind that comes with a trained, bonded, and insured cleaning team. These protections aren’t always guaranteed when hiring individual contractors, but they are a standard you can expect from us.

We comply with all federal, state, and local requirements for taxes and licensing, and we take pride in hiring the best people — individuals who share our commitment to excellence. Beyond serving our clients, we also seek ways to give back and contribute to the communities we call home.

We understand the importance of protecting your home and your family, and we take that responsibility seriously. That’s why we continually gather feedback from our clients, using your input to enhance our service and ensure your complete satisfaction.

If something’s not right, call us within 24 hours — we’ll make it right. No gimmicks, no fine print. Just our word to you.

Yes, We Do!
We can’t think of a better gift than the gift of a clean home — and a little extra free time. Our gift certificates are perfect for holidays, new parents, anyone recovering from surgery or illness, or simply as a thoughtful treat for someone with a busy schedule.

Call us to discuss your gift-giving needs, and we’ll help you make someone’s day a whole lot brighter.

Getting started couldn’t be easier — just call, email, or text us. We’ll have a quick conversation about your needs, give you a fair and accurate price, and help you customize exactly what you want for your home.

Most recurring services start with a one-time deep cleaning to get your home in perfect shape. From there, you choose the schedule that works for you — weekly, bi-weekly, or monthly. We also offer one-time cleanings, move-in/move-out services, and specialty cleanings for guests or special occasions.

It’s simple, it’s flexible, and it’s designed entirely around you.