FAQ

We have a 24 hour cancellation policy.  We ask that you cancel 24 hours prior to your scheduled cleaning if you find you need to do so.  Many times we can simply reschedule your cleaning within a few days.

We will send an invoice via email.  You can use your checking account, debit, or credit card. We accept Visa, MasterCard, Discover, AMEX, and Apple Pay.  A 3% processing fee will apply.

As with all services, payment is expected when services are rendered, so prompt payment is appreciated.

When you choose us to provide your home cleaning needs you have the benefit of a cleaning team that is trained, bonded, and insured.  You can't always expect these assurances when you hire individual contractors to clean your home.  We follow all federal, state, and local requirements for taxes and licenses. We seek the best people and continuously look for ways to contribute and give back to our community.  We know the value of protecting your home and your family, and we take that very seriously.  We also collect ongoing feedback, from you, our customers, on ways we can continue to improve your service and satisfaction.

We will make it right!  If you are dissatisfied, please contact us within 24 hours of your cleaning and we will make it right.  Your satisfaction is our goal!

We do!  We can't think of a better gift than the gift of a clean home and free time.  Gift certificates are ideal for holidays, new mothers, folks recovering from surgery or illness, or simply a treat for someone that is busy.  Please call to discuss your gift giving needs.

You give us a call, send us an email, or text and we will speak with you regarding your needs.  This gives us an opportunity to give you a fair price and gives you an opportunity to customize exactly what you need and envision for your home. 

Recurring cleanings typically start with a one time deep cleaning to get your home in tip top shape.  You choose the interval that you want your home maintained.  We offer weekly, bi-weekly, and monthly  cleanings, as well as one time cleanings, move in/move out and specialty services to prepare for guests or parties.  We have something  for everyone!

We can't move heavy furniture, and we can't clean things we can't reach from the floor with our extension equipment.  We have several things that we can do as add on services, so feel free to speak with us if you have a particular task you would like to have completed.  

Also for the safety of our employees we do not clean up blood, feces, medical waste, or do junk removal.

Glad you asked!  When you have sold your home and are in that crazy rush to move out by a deadline, you are too busy to give your home the cleaning that you would like to; time just runs out.  That is where we come in!  You can schedule with us to get the home fresh and clean without you wasting precious time and energy during an already stressful time!  If you are the one moving in, think about how nice it would be to have your new home professionally cleaned and sanitized prior to your moving day.