Our House Cleaning Satisfaction Guarantee
Professional house cleaning in Johnson City, Kingsport, Bristol and throughout the Tri-Cities, backe
If something within the agreed scope of your cleaning was missed or doesn't meet our standards, contact us within 24 hours. We'll work with you to schedule a return visit to address the specific areas of concern at no additional charge.
What Happens If Something Is Missed During My Cleaning?
If something within the agreed scope of your cleaning is missed, simply contact our office within 24 hours and let us know. We’ll arrange for a team to return and address the specific areas of concern at no additional charge.
We don’t offer refunds or credits in place of a re-clean. Our guarantee is our commitment to make it right by returning to correct what was missed.
We welcome your feedback. It helps us resolve concerns quickly, coach our teams when needed, and continue delivering the level of professional house cleaning our clients expect.
Do I Pay for the Return Cleaning?
No. If the concern falls within the agreed scope of your cleaning and is reported within 24 hours, there is no additional charge for the return visit.
Why We Can Stand Behind Our Cleaning
Our satisfaction guarantee is backed by more than a promise. Clean Residential Services uses trained W-2 employees, not independent contractors, along with documented cleaning procedures, professional training and local management. That structure gives us the accountability to respond when something doesn't meet expectations.
House Cleaning Backed by Our Satisfaction Guarantee
Our guarantee applies to Clean Residential Services clients throughout Johnson City, Kingsport, Bristol, Abingdon, Jonesborough, Gray and the surrounding Tri-Cities communities.